Delivery & Returns

All orders delivered to the UK mainland qualify for free delivery and are dispatched via Royal Mail Special Delivery.
Items in stock will be dispatched within 2-3 working days.

For rings requiring finger size adjustment or made to order items, we will contact you to confirm the delivery date.

If you require an item for a specific date, please contact us and we will be very happy to try and accommodate special requests.

Items, excluding pre-owned Rolex, purchased through our website may be returned to us in unused, saleable condition with original box and receipt within 14 days of delivery for a full refund.

Items which have been created for you as a special order are non-refundable, however, should the item not quite be what you were hoping for, we are happy to offer an exchange equal or above the value of the goods purchased.

Gift Wrapping

As standard, all items purchased from Fattorinis, whether online or instore, are gift wrapped free of charge in our signature silver and aubergine colours.

Complimentary Jewellery Cleaning

Has your treasured Fattorinis item of jewellery lost its sparkle? Leave your jewellery with us in our Harrogate store for a clean and check over to make sure everything is as it should be and restore the sparkle.